Founded in 2001, Knowcross develops next-generation technology solutions for the hospitality industry. TRITON is the company's first product suite and embodies the company's core philosophies- practical, powerful, easy-to-use and cost-effective to deploy.
Today, the TRITON product suite is a client-server application. In the near future, Knowcross will release a hosted version of this application and provide it on 'Software as a Service' (SaaS) model to customers in certain markets. The SaaS model is rapidly becoming a success story for a number of products and their users. Knowcross uses both Microsoft and Open Source development platforms and tools to deliver its products.
Knowcross was founded by Nikhil Nath who was earlier a venture capitalist and a strategy consultant and worked at Goldman Sachs and Monitor Company in Europe and Asia. Knowcross' shareholders are a mix of well known technology investors and hoteliers. They include people such as Raman Roy (Chairman, Quattro BPO Solutions and erstwhile founder of Wipro-Spectramind, one of India's leading outsourcing companies), Saurabh Srivastava (Chairman, Infinity Capital and Past Chairman of NASSCOM, the Indian software industry association), Alok Mittal (India head, Canaan partners, a leading California based Venture Capital fund) and Mohit Goyal (Co-founder and Director of IIS Infotech and Scicom Technologies). Knowcross' Board of advisors includes industry veterans such as Gebhard Rainer (Hyatt International) and Vikram Oberoi (East India Hotels).
ABOUT TRITON
Empowering Hotels with Technology.
Today’s business and leisure travelers are sophisticated, discerning and demanding. To cater to these travelers, hotels have to go beyond the physical attributes of location and design. Service, personalization, recognition, efficiency and a well maintained product are the real drivers of revenue and customer loyalty. The TRITON software system has been developed to address the needs of hotel managers who strive to excel on these parameters. TRITON enables them to create the equivalent of a six sigma process for service and maintenance.
About hotelEMS™
Hotels possess a multitude of equipments and complex plants that need to be repaired and maintained to perform optimally. Every asset has different maintenance cycles, vendor points of contact, maintenance contracts and repair history - the challenge Hotel Engineers face is to keep track of everything, while ensuring that the required proactive maintenance schedules are met.
hotelEMS™ is a powerful web-based Equipment Maintenance System that allows Engineers to stay on top of all of their maintenance obligations without spending a lot of time searching through paperwork or dealing with inefficient spreadsheets.
hotelEMS™ is closely linked with Triton – the guest service management software product. Hence for Triton users the integrated hotelEMS™ provides a unified platform for instant breakdown fix notification to engineering staff, tracking the progress made and analyzing equipment performance – ensuring that impact on guest services is minimized.