# Canary Technologies UAE: Guest Messaging | Wide CS

> Canary Technologies in the UAE: WhatsApp guest messaging, AI voice, mobile check-in, upsells and payments, implemented and supported by Wide CS.

Canonical page: https://www.widesystems.com/canary-technologies.html  
Last updated: 2026-11-09

[Solutions](https://www.widesystems.com/#solutions) / Guest experience · Canary Technologies

# Canary

Hospitality, *powered by AI.*

Canary is the guest management platform used by more than 20,000 hotels. It covers the whole stay, from mobile check-in and upsells to AI voice, guest messaging, secure payments and digital tipping, so your team can focus on service instead of screens.

Wide CS is an authorised distributor of Canary Technologies.

[Book a demo](#contact) [How Wide CS delivers it](#delivered)

Category
:   Guest management platform

Best for
:   Hotels and resorts of every size, from a single property up

Deployment
:   Cloud

Wide CS delivers
:   Rollout, PMS integration, team training and support

**20,000+**hotels use Canary

**125+**countries

**4×**increase in upsell conversions

**82%**improvement in efficiency

Figures reported by Canary Technologies. Canary is SOC and PCI DSS v4 certified.

Arrivals

## Check-in, *before they arrive.*

Guests complete registration on their phone, so arrival takes moments and the front desk queue disappears.

### Mobile check-in

Registration and ID completed before arrival.

### Tablet registration

Paperless registration at the desk.

### Self-service kiosk

Check-in without waiting for an agent.

### Mobile keys

Room access straight from the guest's phone.

During the stay

## Every request, *one inbox.*

Guests reach you on the channels they already use, and offers reach them at the moment they are most likely to say yes.

### Guest messaging

SMS, WhatsApp and web chat in one shared inbox.

### Dynamic upsells

Upgrades, early check-in and add-ons offered automatically.

### Digital compendium

Hotel information guests can open from their phone.

### F&B mobile ordering

Food and drink ordered from the room or the pool.

Canary AI

## AI that *speaks hospitality.*

AI agents answer calls and messages around the clock, and hand over to your team when a person is needed.

### AI voice

Answers phone calls, handles common questions and routes the rest.

### AI guest messaging

Replies to guests in seconds, in their language.

### AI webchat

Answers questions on your website and converts browsers to bookings.

### AI Agent Studio

Build agents tailored to your property's own processes.

Secure payments & departures

## Safer payments, *smoother goodbyes.*

Card details are collected securely, and departures end on a good note.

### Digital authorisations

Secure card authorisations in place of faxed or emailed forms.

### Payment links

Shareable links for deposits and balances.

### Digital tipping

Guests tip staff easily, wherever they are.

### Smart checkout

Express checkout from the guest's phone.

Sales & catering

## Event sales, *without the chasing.*

AI and digital paperwork speed up the event sales cycle.

### Agentic sales coordinator

An AI coordinator that follows up on event leads.

### Digital contracts

Contracts sent and signed online.

### Deposits and payments

Event deposits collected securely and on time.

Delivered by Wide CS

## One team, from *demo to day 1,000.*

We implement Canary with our own consultants in the region, connect it to the rest of your systems, and stay with you after go-live.

### Works with

* Leading hotel PMS platforms
* WhatsApp
* SMS
* Payment gateways
* Web booking engines

1. 01

   ### Understand

   We start with the problem you need solved, before any product is mentioned.
2. 02

   ### Implement

   Configuration, data migration and go-live, run by our own consultants in the region.
3. 03

   ### Integrate

   PMS, POS, finance and compliance connected, so data moves once and reconciles cleanly.
4. 04

   ### Stay

   Support, training and upgrades for the life of the system. When something goes wrong, we are there.

Explore more

## More from *Wide CS.*

[Reporting & BI

### Sharperlight

Live Excel reports, dashboards and AI-assisted reporting across all your systems.

View Sharperlight](https://www.widesystems.com/sharperlight.html) [Revenue management

### IDeaS

The most widely adopted revenue management system in hospitality.

View IDeaS](https://www.widesystems.com/ideas-revenue-management.html) [Property, events & finance

### Infor

PMS, sales and catering, business intelligence and SunSystems finance.

View Infor](https://www.widesystems.com/infor.html)

Get in touch

## Talk to us about *Canary.*

Start with the problem. We will tell you honestly what fits, even when the answer is someone else's product.

Office
:   #2108, Damac Executive Heights
    Al Barsha Heights, Dubai, UAE
    P.O. Box 32614

Telephone
:   +971 4 452 7776Copy

Email
:   sales@widesystems.comCopy

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Wide CS (Wide Computer Systems L.L.C.) · #2108 Damac Executive Heights, Al Barsha Heights, Dubai, UAE · +971 4 452 7776 · sales@widesystems.com