# FASS Beat Guest Feedback System | Wide CS

> FASS Beat, the Feedback, Analysis and Survey System built by Wide CS: guest surveys, brand standards, quick response and escalation for hotels and restaurants.

Canonical page: https://www.widesystems.com/fass-beat.html  
Last updated: 2026-11-09

Built by Wide CS

[Solutions](https://www.widesystems.com/#solutions) / Guest feedback

# FASS *Beat.*

The heartbeat of customer feedback.

FASS Beat is a Feedback, Analysis and Survey System developed by Wide CS. It gives hotels and restaurants a 360-degree view of guest feedback and brand standards, with a quick response system so issues are escalated and resolved while the guest is still with you.

[Book a demo](#contact)

What it is
:   Feedback, Analysis and Survey System

Built by
:   Wide CS, Dubai

Best for
:   Hotels, restaurants and hospitality groups

Approach
:   Proactive rather than reactive

What FASS Beat does

## A 360-degree view of *every guest.*

### Guest feedback surveys

Collect guest feedback across the stay or visit and see it in one place.

### Brand standards

Track how each property and outlet performs against your brand standards.

### Quick response system

Act on feedback fast, with speed of response built into the workflow.

### Escalation process

Issues reach the right manager automatically, before they become complaints.

### Proactive, not reactive

Spot patterns early and fix the cause, not just the incident.

### Analytical tools and reports

Reports and analysis that turn feedback into decisions.

Get in touch

## Talk to us about *FASS Beat.*

Start with the problem. We will tell you honestly what fits, even when the answer is someone else's product.

Office
:   #2108, Damac Executive Heights
    Al Barsha Heights, Dubai, UAE
    P.O. Box 32614

Telephone
:   +971 4 452 7776Copy

Email
:   sales@widesystems.comCopy

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Wide CS (Wide Computer Systems L.L.C.) · #2108 Damac Executive Heights, Al Barsha Heights, Dubai, UAE · +971 4 452 7776 · sales@widesystems.com