FASSBEAT

  • It’s the Heart Beat for Customer Feedback
  • It’s a Feedback, Analysis & Survey System
  • It helps in understanding the customer feedback
  • For complaints it helps in creating cases which can be tracked and closed.
  • Once customers see that efforts are being out into resolving their issues, increases loyalty tremendously.

Functionality and Approach

—Speed of Response.

—Escalation Process.

—Proactive rather than Reactive approach

—Analytical tools and reports

Working with various systems

SURVEY CYCLE

FASS BEAT gives a 360degree overview

  • Guest Feedback surveys
  • Brand Standards
  • Quick Response System