- It’s the Heart Beat for Customer Feedback
- It’s a Feedback, Analysis & Survey System
- It helps in understanding the customer feedback
- For complaints it helps in creating cases which can be tracked and closed.
- Once customers see that efforts are being out into resolving their issues, increases loyalty tremendously.
Functionality and Approach
Speed of Response.
Proactive rather than Reactive approach
Analytical tools and reports
Working with various systems
FASS BEAT gives a 360degree overview
- Guest Feedback surveys
- Brand Standards
- Quick Response System