# IFH Worldwide: Mystery Shopping & Hospitality Training

> IFH Worldwide, sister company of Wide CS: mystery shopping, CUE test calls, audits, IFH Academy training and advisory for hotels and restaurants since 1989.

Canonical page: https://www.widesystems.com/ifh-worldwide.html  
Last updated: 2026-11-09

Our sister company

# IFH *Worldwide.*

Hospitality performance: generating and protecting revenue at every guest touchpoint.

IFH Worldwide is Wide CS's sister company. Since 1989 it has helped hotels, restaurants and hospitality groups improve guest experience and commercial performance through assessment, benchmarking, consultancy and training. Wide CS brings the technology; IFH develops the people and service that make it pay off.

[Visit ifh-worldwide.com](https://www.ifh-worldwide.com/)

Since
:   1989

Focus
:   Guest experience and commercial performance

Services
:   Get Ahead assessment, IFH Academy training, IFH Advisory

Languages
:   Training delivered in English and Arabic

Based
:   Dubai Knowledge Park, Dubai

The blind spot

## Reports show what was sold. *Not what was missed.*

Most teams are trained, standards are clear and guests are satisfied. The gaps are subtler: a recommendation that does not quite fit the guest, an enquiry that converts without reaching its full value, a discount or billing slip no report flags. Small on their own, they add up across every department, every day.

IFH focuses on two sides of the same revenue: **generate** more value from the demand you already have, and **protect** the value you have already earned.

What IFH does

## Three services, *one objective.*

### Get Ahead

Assessment and insight: mystery visits, CUE test calls, digital and OTA checks, integrity audits, guest feedback, sentiment analysis and benchmarking.

### IFH Academy

Training and coaching in active selling, service, reservations, front office, F&B, events, housekeeping and leadership, designed around the findings.

### IFH Advisory

Consulting that connects evidence, root-cause diagnosis and a prioritised improvement plan around one business objective.

### The CUE framework

Conversion, Upselling and Engagement, built on operational excellence and controls, so every promise is deliverable and every sale secure.

How we work together

## Technology and people, *side by side.*

Wide CS and IFH are separate companies with a shared understanding of hospitality. As technology changes what guests expect and what teams do, IFH adapts its services to the tools hotels actually use, and Wide CS makes sure the technology serves the guest experience.

1. 01

   ### Diagnose

   Evidence from mystery visits, test calls, audits and guest feedback.
2. 02

   ### Advise

   Root causes across people, process, product, technology and management.
3. 03

   ### Improve

   Targeted training, coaching and process changes.
4. 04

   ### Prove

   Re-measure to show what changed.

Contact IFH

## Talk to *IFH directly.*

Website
:   [ifh-worldwide.com](https://www.ifh-worldwide.com/)

Email
:   inspirators@ifh-worldwide.com

Telephone
:   +971 4 368 8584

Office
:   G-39, Block 13, Dubai Knowledge Park, Dubai, UAE

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Wide CS (Wide Computer Systems L.L.C.) · #2108 Damac Executive Heights, Al Barsha Heights, Dubai, UAE · +971 4 452 7776 · sales@widesystems.com