Wide 
Canary
Hospitality, powered by AI.Canary is the guest management platform used by more than 20,000 hotels. It covers the whole stay, from mobile check-in and upsells to AI voice, guest messaging, secure payments and digital tipping, so your team can focus on service instead of screens.
Wide CS is an authorised distributor of Canary Technologies.
- Category
- Guest management platform
- Best for
- Hotels and resorts of every size, from a single property up
- Deployment
- Cloud
- Wide CS delivers
- Rollout, PMS integration, team training and support
Figures reported by Canary Technologies. Canary is SOC and PCI DSS v4 certified.
Check-in, before they arrive.
Guests complete registration on their phone, so arrival takes moments and the front desk queue disappears.
Mobile check-in
Registration and ID completed before arrival.
Tablet registration
Paperless registration at the desk.
Self-service kiosk
Check-in without waiting for an agent.
Mobile keys
Room access straight from the guest's phone.
Every request, one inbox.
Guests reach you on the channels they already use, and offers reach them at the moment they are most likely to say yes.
Guest messaging
SMS, WhatsApp and web chat in one shared inbox.
Dynamic upsells
Upgrades, early check-in and add-ons offered automatically.
Digital compendium
Hotel information guests can open from their phone.
F&B mobile ordering
Food and drink ordered from the room or the pool.
AI that speaks hospitality.
AI agents answer calls and messages around the clock, and hand over to your team when a person is needed.
AI voice
Answers phone calls, handles common questions and routes the rest.
AI guest messaging
Replies to guests in seconds, in their language.
AI webchat
Answers questions on your website and converts browsers to bookings.
AI Agent Studio
Build agents tailored to your property's own processes.
Safer payments, smoother goodbyes.
Card details are collected securely, and departures end on a good note.
Digital authorisations
Secure card authorisations in place of faxed or emailed forms.
Payment links
Shareable links for deposits and balances.
Digital tipping
Guests tip staff easily, wherever they are.
Smart checkout
Express checkout from the guest's phone.
Event sales, without the chasing.
AI and digital paperwork speed up the event sales cycle.
Agentic sales coordinator
An AI coordinator that follows up on event leads.
Digital contracts
Contracts sent and signed online.
Deposits and payments
Event deposits collected securely and on time.
One team, from demo to day 1,000.
We implement Canary with our own consultants in the region, connect it to the rest of your systems, and stay with you after go-live.
Works with
- Leading hotel PMS platforms
- SMS
- Payment gateways
- Web booking engines
- 01
Understand
We start with the problem you need solved, before any product is mentioned.
- 02
Implement
Configuration, data migration and go-live, run by our own consultants in the region.
- 03
Integrate
PMS, POS, finance and compliance connected, so data moves once and reconciles cleanly.
- 04
Stay
Support, training and upgrades for the life of the system. When something goes wrong, we are there.
More from Wide CS.
Talk to us about Canary.
Start with the problem. We will tell you honestly what fits, even when the answer is someone else's product.
- Office
- #2108, Damac Executive Heights
Al Barsha Heights, Dubai, UAE
P.O. Box 32614 - Telephone
- +971 4 452 7776
- sales@widesystems.com