Wide 
IFH Worldwide.
Hospitality performance: generating and protecting revenue at every guest touchpoint.IFH Worldwide is Wide CS's sister company. Since 1989 it has helped hotels, restaurants and hospitality groups improve guest experience and commercial performance through assessment, benchmarking, consultancy and training. Wide CS brings the technology; IFH develops the people and service that make it pay off.
- Since
- 1989
- Focus
- Guest experience and commercial performance
- Services
- Get Ahead assessment, IFH Academy training, IFH Advisory
- Languages
- Training delivered in English and Arabic
- Based
- Dubai Knowledge Park, Dubai
Reports show what was sold. Not what was missed.
Most teams are trained, standards are clear and guests are satisfied. The gaps are subtler: a recommendation that does not quite fit the guest, an enquiry that converts without reaching its full value, a discount or billing slip no report flags. Small on their own, they add up across every department, every day.
IFH focuses on two sides of the same revenue: generate more value from the demand you already have, and protect the value you have already earned.
Three services, one objective.
Get Ahead
Assessment and insight: mystery visits, CUE test calls, digital and OTA checks, integrity audits, guest feedback, sentiment analysis and benchmarking.
IFH Academy
Training and coaching in active selling, service, reservations, front office, F&B, events, housekeeping and leadership, designed around the findings.
IFH Advisory
Consulting that connects evidence, root-cause diagnosis and a prioritised improvement plan around one business objective.
The CUE framework
Conversion, Upselling and Engagement, built on operational excellence and controls, so every promise is deliverable and every sale secure.
Technology and people, side by side.
Wide CS and IFH are separate companies with a shared understanding of hospitality. As technology changes what guests expect and what teams do, IFH adapts its services to the tools hotels actually use, and Wide CS makes sure the technology serves the guest experience.
- 01
Diagnose
Evidence from mystery visits, test calls, audits and guest feedback.
- 02
Advise
Root causes across people, process, product, technology and management.
- 03
Improve
Targeted training, coaching and process changes.
- 04
Prove
Re-measure to show what changed.
Talk to IFH directly.
- Website
- ifh-worldwide.com
- inspirators@ifh-worldwide.com
- Telephone
- +971 4 368 8584
- Office
- G-39, Block 13, Dubai Knowledge Park, Dubai, UAE