Built by Wide CS
FASS Beat.
The heartbeat of customer feedback.FASS Beat is a Feedback, Analysis and Survey System developed by Wide CS. It gives hotels and restaurants a 360-degree view of guest feedback and brand standards, with a quick response system so issues are escalated and resolved while the guest is still with you.
- What it is
- Feedback, Analysis and Survey System
- Built by
- Wide CS, Dubai
- Best for
- Hotels, restaurants and hospitality groups
- Approach
- Proactive rather than reactive
A 360-degree view of every guest.
Guest feedback surveys
Collect guest feedback across the stay or visit and see it in one place.
Brand standards
Track how each property and outlet performs against your brand standards.
Quick response system
Act on feedback fast, with speed of response built into the workflow.
Escalation process
Issues reach the right manager automatically, before they become complaints.
Proactive, not reactive
Spot patterns early and fix the cause, not just the incident.
Analytical tools and reports
Reports and analysis that turn feedback into decisions.
Talk to us about FASS Beat.
Start with the problem. We will tell you honestly what fits, even when the answer is someone else's product.
- Office
- #2108, Damac Executive Heights
Al Barsha Heights, Dubai, UAE
P.O. Box 32614 - Telephone
- +971 4 452 7776
- sales@widesystems.com